A guardian on board

Carefully selected and prepared

Guardians complete our selection, onboarding and training process before joining a route. Our guardian standard covers:

• Child safeguarding
• Passenger and vehicle safety procedures
• Age-appropriate restraint systems
• First-aid awareness and emergency procedures
• Attendance and identity checks
• Secure collection and handover procedures
• Calm, respectful communication with children

Multilingual support

We work with multilingual guardians who can communicate with children and families in the languages used by the communities we serve. Families can share their preferred language during registration, and language matching is provided where team availability allows.

Connected to the community

Wherever possible, guardians are recruited from or connected to the neighbourhoods and communities served by Kita Bus. Familiarity with local families, cultures and languages helps children feel recognised, reassured and comfortable.

What the guardian does

During each journey, the guardian:

• Welcomes and checks in each child
• Helps children board and settle into their seats
• Supports the correct use of child restraint systems
• Monitors comfort and wellbeing during the journey
• Maintains the attendance record
• Coordinates with the driver and operations team
• Supports the agreed handover process
• Communicates relevant journey information to authorised contacts